CAAS Audio Digital Audio Server Manuale Utente Scaricare il pdf

Table 1: Setup Fees

Part: Part Number Part Name Part Description List Price GBP Supported CaaS Editions

CS-012-NV-SF01 Data Center Provisioning Setup and provisioning of base CIC data center environment. £6,390.00 Standard; Preferred; Premium

CS-012-NV-IDPF Interaction Dialer Provisioning Required if customer is using Interaction Dialer functionality. Setup

and provisioning of outbound dialer server and central campaign

server. Note, multiple Dialer provisioning fees are needed if customer

will have more than one outbound dialer server for scalability.

£3,195.00 Preferred; Premium

CS-012-NV-WPPF Interaction Web Portal Provisioning Required if customer is using Interaction Web Portal (IWP). Setup and

provisioning of IWP server. Provides users the opportunity for access

to call recordings and scorecards, reporting, call statistics and the

ability to monitor live call via the Web. Requires minimum of one

monthly Organizational license. Note: if reporting and recording

functionality is used within IWP, then scheduled reports and

Interaction Recorder licenses are required.

£3,195.00 Preferred; Premium

CS-012-NV-IMSF Interaction Marquee Provisioning Required for both customer provided and CaaS provided Interaction

Marquee servers. Interaction Marquee can deliver any workgroup

operational statistics to multiple destinations - as a web page on any

type of PC display device projected onto a wall and on the supervisor's

desktop as a heads-up executive information display - hand-held

computers - external applications - even E-Mail! Interaction Marquee

collects statistics information and packages the information using its

unique "plug-in" architecture..

£1,597.50 Standard; Preferred; Premium

CS-012-NV-LSPF Read Only DB Access Provisioning Required setup fee for read-only access to a copy of the CIC call detail

database. This database resides in the ININ data center. Note: There is

also a required monthly fee for this service.

£1,597.50 Preferred; Premium

CS-012-NV-WSPF Web Server Provisioning Required setup fee for CaaS provided web server that resides in the

ININ data center. Note: A monthly fee is also required.

£1,597.50 Preferred; Premium

CS-012-NV-DS01 CaaS Development Server Provisioning Required setup fee for CaaS development server located in the CaaS

data center. There is also a monthly fee for this service. A

Development server is included for Premium tier customers.

£3,195.00 Preferred; Premium

CS-012-NV-QASP CaaS Quality Assurance (QA) Server Provisioning Required setup fee for CaaS Quality Assurance (test) server located in

the CaaS data center. There is also a monthly fee for this service.

£3,195.00 Preferred; Premium

CS-012-NV-SF12 Third Party Workforce Management Integration Server

Provisioning

Setup and provisioning of workforce management integration server in

the data center environment. Required for Workforce Management

Historical and Real Time integration with 3rd party WFM vendors.

£1,597.50 Preferred; Premium

CS-012-NV-RCSP Remote Content Server (RCS) Provisioning

Setup and provisioning of a remote content server (RCS) that resides in

the CaaS data center.

£1,597.50 Preferred; Premium

CS-012-NV-MAPI IceLib API A programming API that allows developers to create custom

applications that leverage the Interaction Center. The API provides

telephony integration between an application and the IC system for

commonly requested screen pops and/or embedded call controls. Also

includes Tracker API functions. This is a one time fee, no additional

monthly charge.

£3,350.00 Standard; Preferred; Premium

CS-012-NV-DAPI Interaction Dialer API Includes library for desktop integration and campaign administration

to Interaction Dialer (includes IceLib.Dialer,). Requires IceLib API and

appropriate Interaction Dialer Agent add-on.

£2,512.50 Preferred; Premium

CS-012-NV-SIPP Interaction SIP SoftPhone Use the Interaction SIP Soft Phone on a general purpose computer,

desktop or laptop, to make and receive station calls without a separate

dedicated hardware endpoint. This software application includes a dial-

pad and the capability to link with a windows sound device. This is a

software part only - no hardware included with purchase.

£33.50 Standard; Preferred; Premium

CS-012-NV-SIPB Interaction SIP Bridge Use Interaction SIP Bridge on a given computer to allow the use of an

IP/VoIP phone for home users/remote users.

£16.75 Standard; Preferred; Premium

CS-012-NV-SF13 Customer Equipment Colocation Installation Fee Installation fee for customer provided telephony circuits and the

associated equipment into the ININ data center. This price does not

include required cross connects. An additional monthly recurring fee

(per U) is also required for customer equipment colocation.

Quote Required Standard; Preferred; Premium

CS-012-NV-SF02 Analog Cross Connect Installation Fee Installation fee for customer provided analog circuit(s)s into the data

center. Price is per analog cross connect. Note: a cross connect

monthly fee is also required.

Quote Required Standard; Preferred; Premium

CS-012-NV-SF10 Ethernet Cross Connect Installation Fee Cross connects are required for customer provided telco and/or MPLS

circuits terminating into the ININ data center. The type of cross

connect required is determined based on how the telco provider is

brining in the circuits. Price is per ethernet cross connect. Note: a cross

connect monthly fee is also required.

Quote Required Standard; Preferred; Premium

Interactive Intelligence, Inc.

CaaS Version GBP, July 2013

Effective July 30, 2013

1 2 3 4 5 6 ... 17 18

Sommario

Pagina 1 - Effective July 30, 2013

Table 1: Setup FeesPart: Part Number Part Name Part Description List Price GBP Supported CaaS EditionsCS-012-NV-SF01 Data Center Provisioning Setup a

Pagina 2

TH-508-AC24V3PUPB-015 Universal Power Supply for SP IP 321, 331, 335, 450 - UK (5 Pack)24V, 0.5 A 3-prong, Universal Power Supply with UK Plug. Good f

Pagina 3

Table 14: Third Party Hardware - HeadsetsPart: Part Number Part Name Part Description List Price GBP Supported CaaS EditionsTH-560-VXIPS10V25 VXi UC P

Pagina 4

Table 17: Third-Party Hardware - AudioCodes Mediant Digital GatewaysPart: Part Number Part Name Part Description List Price GBP Supported CaaS Edition

Pagina 5

ED-012-NV-ILFIA Fundamentals of Interaction Administrator This 3 day instructor-led web based course is designed for individuals designated as adminis

Pagina 6

Discount Table: PREMIUM CaaS Contact Center Base Agent FeeNumber of Named AgentsContract Term 12 MonthContract Term 24 MonthContract Term 36 MonthCon

Pagina 7

Discount Table: PREFERRED CaaS Contact Center Base Agent FeeNumber of Named AgentsContract Term 12 MonthContract Term 24 MonthContract Term 36 MonthC

Pagina 8 - Table 7: Interaction Edge

Discount Table: STANDARD CaaS Contact Center Base Agent FeeNumber of Named AgentsContract Term 12 MonthContract Term 24 MonthContract Term 36 MonthCo

Pagina 9

Discount Table: Add-on Monthly Contact Center Agent FeesPart Number FucntionalityLess than 100 Agents100-499 Agents500 or greater AgentsCS-012-NV-AD0

Pagina 10

Discount Table: SIP Telephony PortsFucntionalityLess than 100100-499 500 or greater Telephony Port ININ provided SIP circuits (CS-012-NV-AR01) £

Pagina 11

CS-012-NV-SF11 T1/E1/PRI/BRI Cross Connect Installation Fee Cross connects are required for customer provided telco and/or MPLS circuits terminating i

Pagina 12

Table 3: Add-on Monthly Contact Center Agent Fees - Price per agentPart: Part Number Part Name Part Description List Price GBP Supported CaaS Edition

Pagina 13

CS-012-NV-AD10 Interaction Analyzer Language – UK English UK English language support for configuration and word/phrase spotting. Requires Interaction

Pagina 14

CS-012-NV-OSCC OrgSpan Connect CIC Provides a searchable company-wide directory that seamlessly blends into the Interaction Client. OrgSpan features d

Pagina 15

CS-012-NV-WMHR Workforce Management Historical and Real Time ModulesMonthly fixed fee. The Workforce Management (WFM) Historical module is a windows-b

Pagina 16

CS-012-NV-AR24 Analog Cross Connect Monthly Fee Cross connects are required for customer provided circuits terminating into the ININ data center. The

Pagina 17

Table 7: Interaction EdgePart: Part Number Part Name Part Description List Price GBP Supported CaaS EditionsSY-014-4.0-IE00-B01 Interaction Edge - Med

Pagina 18

Table 10: Server Hardware WarrantyPart: Part Number Part Name Part Description List Price GBP Supported CaaS EditionsTH-502-SVDLCAEX82 CaaS Media Ser

Più documenti per Server CAAS Audio Digital Audio Server

Per vedere il documento CAAS Audio Digital Audio Server Manuale Utente

CAAS Audio Digital Audio Server Manuale Utente (27 pagine)

Commenti su questo manuale

Nessun commento

CAAS Audio Digital Audio Server Manuale Utente

Navigare online o scaricare Manuale Utente per Server CAAS Audio Digital Audio Server. CaaS GBP Pricelist Q3 07302013.xlsx Manuale Utente

Sommario

Più documenti per Server CAAS Audio Digital Audio Server

Commenti su questo manuale